SAP CRM Training Course from Daksha Sap Academy
The SAP CRM (Customer Relationship Management) training course offered by Daksha SAP Academy is an intensive, 55-hour program spanning 15 modules, designed to equip participants with the skills necessary to implement, manage, and optimize customer relationship and sales processes using SAP CRM solutions. The course emphasizes a pragmatic, hands-on approach with real-world projects to ensure job readiness and SAP certification preparation.
Core Curriculum Focus
The comprehensive curriculum is structured around the four main pillars of customer relationship management within the SAP framework:
- Sales: This module covers essential functionalities like Account and Contact Management, Lead and Opportunity Management, Activity Management, and Sales Order Processing. It trains participants to streamline the end-to-end sales cycle to maximize revenue.
- Marketing: Training includes planning and execution of marketing campaigns, customer segmentation for targeted outreach, and Loyalty Management. The focus is on leveraging SAP tools to create effective marketing strategies and improve customer interaction records.
- Service: This section deals with post-sales support and retention. Key topics are Service Request Management, Service Order Processing, handling Customer Complaints, and managing Service Contracts, including Service Level Agreements (SLAs).
- Interaction Center (IC): Participants learn how to configure and utilize the Customer Interaction Center (Web Client UI) for both inbound and outbound customer interactions, managing agent inboxes, and using interaction scripting to enhance customer service efficiency.
Key Features and Career Support
The Daksha SAP Academy course distinguishes itself with strong support mechanisms designed for career transformation.
- Duration and Delivery: The program offers 55 hours of comprehensive training, typically delivered through live, web-based (online) interactive sessions. It is taught by experienced industry practitioners.
- Practical Experience: A critical component is the emphasis on real-world projects and simulations, providing hands-on experience in configuring core elements like the Organizational Model, Business Partner setup, Product Master, Territory Management, and essential CRM middleware basics.
- Career Assistance: The academy highlights a robust support system, including SAP exam assistance for certification and "100% Job Support" in top organizations, catering to those seeking consultancy or end-user roles.
- Accessibility: Learners benefit from 24/7 lifetime support, access to an E-Learning portal, and the flexibility to attend unlimited sessions with multiple trainers, ensuring thorough mastery of the content.
Career Path
Upon successful completion and certification, participants are positioned to pursue promising roles such as SAP CRM Courses, Sales Representative, Customer Service Agent, or Marketing Specialist, contributing directly to an organization's customer satisfaction and business growth objectives. The course is suitable for fresh graduates, postgraduates, and working professionals looking to transition into the high-demand SAP domain.
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