2 Tricks to Fix QuickBooks Multi-User Mode Not Working on Mac
Frequently, QuickBooks multi-user mode does not work on Mac users. For instance, you are trying to access a workstation's company file but are unsuccessful, and they may also encounter problems when transitioning from single-user to multi-user mode.
Numerous elements, including server computers, workstations, network connections, hosting setup, etc., are involved in a multi-user setting. Each one must be examined separately in order to troubleshoot the multi-user mode concerns.
The goal of this article is to provide you with detailed ways to fix problems with QBDT multi-user mode. Now let's get started.
Essential Checks You Should See Before Resolving Multi-User Mode Issues on Mac
To start the resolution process, you should initiate the update of QBDT to the latest version. Now, let’s take a look at the pointers that you need to keep in mind.
I: Look, if your device has gone to sleep or not
- Access the System Settings > move to the Energy Saver option
- Then, choose the energy preferences accordingly and close the settings menu
II: Check for the Network Settings
- Hover over System Settings > select the Network option, and if you see the setting is right, then you should close it
- And if you are required to make changes, then you should make them. After that, apply to save the changes you have made
III: You use a Wi-Fi network
You might not be able to open the server due to a weak network connection. Immediately, you should move to an area with stronger connections or use an Ethernet cable to connect to the Internet.
Now, check if you can work in QB in multi-user mode without any problems. However, if you still face a problem, let us move to a comprehensive resolution.
Note:- QuickBooks Error PS038 stops payroll updates fix it instantly to ensure smooth payroll processing and accurate employee payment management.
2 Ways to Rectify QuickBooks Multi-User Mode Not Working on Mac
In this segment, we will discuss each key factor involved in multi-user mode that may lead to errors.
Way 1: Make Sure the Company File is Shared and the QuickBooks Server is Operating
- Select Go, then Applications
- The QuickBooks 20XX Server.app icon should be double-tapped
- If necessary, distribute the file by doing the following:
- Click the file, then select Start Sharing if it's in the NOT SHARED section
- Nevertheless, select the plus icon and add the file if it isn't in the list
- Note:
- Make sure the host PC is the only one with the QuickBooks Server program installed and operational. Disable or uninstall it if workstations have it installed and operating
- Make sure the QB Server program is installed on the same computer as the company file
Read about:- QuickBooks Error 6155 0 occurs when the company file fails to open due to corrupted files, incorrect permissions, or network issues, preventing smooth accounting operations.
Way 2: See the File Sharing Permission on the Server System
- Click on the Apple menu and choose System Settings
- Tap on the Sharing icon
- Mark the checkbox for File Sharing
- Now, you need to add the folder where the company file is located to the Shared Folders
- Click on the + icon under the Shared Folder field
- Browse to the folder where your company file exists, then choose Add
- Now, go to the Users field and ensure the permission is set to Read and Write for Everyone, or for only the users who use QuickBooks
Conclusion
In this article, you have grabbed all the best information regarding QuickBooks Multi-User mode not working on Mac, with two solutions.
Moreover, if you require more information related to the same, connect with our technical experts +1(855)-738–0359 and they will resolve the issue instantly.
Discover more:- QuickBooks Migration Failed Unexpectedly occurs during data transfer resolve it to move company files securely without losing important accounting information.
QuickBooks Multi-User Mode Not Working on Mac — Frequently Asked Questions
What does “Multi-User Mode not working” mean in QuickBooks for Mac?
- It means two or more users cannot open or work on the same company file at the same time, preventing collaborative access and causing errors, slow performance, or file access conflicts.
Why can't other users connect to the company file on my Mac?
- Common causes include network connectivity problems, incorrect file sharing settings, insufficient folder permissions, inconsistent QuickBooks versions, or the host computer not set to allow shared access.
How do I check if the company file is shared correctly on macOS?
- Confirm the folder containing the company file is shared on the network, that the file has read and write permissions for all intended users, and that macOS file sharing is enabled for the shared folder.
Does everyone need the same QuickBooks version to use Multi-User Mode?
- Yes, all users should be on compatible QuickBooks updates and releases; mismatched versions can cause connection failures and unexpected behavior when opening the company file.
Could my Mac’s firewall or antivirus block Multi-User Mode?
- Yes, firewall rules or security software can block the network ports or QuickBooks processes required for file sharing; temporarily disabling or adjusting rules for QuickBooks access helps identify this cause.
What network checks should I perform when Multi-User Mode fails?
- Verify all computers are on the same network, test pinging the host Mac from client Macs, check for unstable Wi-Fi or slow LAN performance, and try connecting with a wired connection to rule out wireless issues.
How do I fix folder permission problems that prevent multi-user access?
- Set folder permissions so the user account that hosts the file and the accounts accessing it have read/write privileges, apply permissions to all enclosed items, and confirm the company file itself inherits the correct access rights.
Will restarting QuickBooks and the Macs help?
- Yes, restarting QuickBooks, rebooting the host Mac, and restarting client Macs often resolves temporary locks, hung processes, or file-sharing glitches that prevent multi-user connections.
What should I do if the company file is damaged or corrupted?
- Create a backup, then run QuickBooks’ Verify Data and Rebuild Data utilities to detect and repair file issues; if problems persist, restore a recent known-good backup and test Multi-User Mode again.
Is it safe to switch from Multi-User to Single-User mode to troubleshoot?
- Yes, switching modes is a standard troubleshooting step; ensure only one user opens the file while you run diagnostics, make repairs, or change hosting and permission settings.
When is it time to involve IT or QuickBooks support?
- If network configuration, permissions, or common troubleshooting steps don’t restore multi-user access, escalate to your IT administrator or QuickBooks support for advanced diagnostics and server-level checks.
How can I prevent future Multi-User Mode problems on my Mac?
- Maintain consistent QuickBooks updates across all users, keep regular backups, enforce proper folder permissions, use a stable wired network for the host when possible, and schedule routine file verification to catch issues early.
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